With a fastly evolving digital landscape, UX and product leaders could become the most dangerous employees. From juggling customer insights to orchestrating AI-driven workflows across multiple platforms, the role demands a unique blend of creativity, strategy, and technical agility. Just like a four-armed multitasker flying across keyboards, these professionals are connecting dots, solving problems, and delivering solutions at lightning speed — all while keeping the customer at the heart of every decision.

This post explores how AI is empowering product teams to innovate faster while emphasising the importance of collaboration across product managers, designers, developers, and analysts to build meaningful solutions together.

How product managers can strategically manage their time during a 2-week sprint to maximise team performance, maintain focus, and deliver high-quality products with confidence.

How AI can supercharge the ideation process in product design—when used with discipline, critical thinking, and a clear framework to ensure meaningful outcomes.

What You See on the Sidelines: The Power of Observing Real Customers

Learn how to stress-test your business strategy using war gaming simulations to anticipate threats, align teams, and sharpen decision-making.

How building Kayo from scratch gave us the foundation to launch Binge in half the time—and what it means to 'start hard' in product development.

This post explores the quiet tension product leaders face when company priorities shift from solving customer problems to chasing revenue, and how to lead with integrity through it.

This blog explores how customer experience in large organizations has shifted from solving problems to deflecting them, revealing the internal battle between genuine service design and cost-cutting measures — and how AI could be the key to getting it right.

This post explores why executives often resist implementing OKRs and how clear, well-communicated objectives can create alignment, boost confidence, and drive cultural change across an organisation.

This blog explores the two diverging paths of AI—one that replaces human workers and one that empowers them—and argues that the future of work depends on the choices we make today.

This blog post highlights the pitfalls of Executives's copying competitors' features, using the streaming industry as an example, and advocates for a customer-first approach to innovation by focusing on real user needs rather than imitating market leaders like Netflix.

How product teams can foster a culture of respectful debate by challenging opinions and assumptions constructively, improving trust, decision-making, innovation, and team ownership.

Discover how blending the agility of UX design with the precision of product management can create a powerful hybrid approach—read my latest blog post on mastering product development like a ninja who has learned the way of the samurai.

Discover five practical steps to facilitate engaging and productive product ideation sessions that inspire creativity, align your team, and lead to actionable outcomes.

This blog post offers practical strategies for fostering innovation within teams by cultivating curiosity, embracing diversity, staying customer-focused, investing in continuous learning, and leveraging technology.

UX designers should focus on the bigger picture and avoid getting lost in pixel perfection by balancing attention to detail with a holistic approach, ensuring designs are both visually appealing and user-centric.

A behind-the-scenes look at the journey from Project Martian to Kayo Sports, highlighting the challenges, inspirations, and pivotal moments that shaped the future of digital sports broadcasting in Australia.